���ߺ��� (ONA) aims to keep neighbors informed about safety and how to report crimes that may occur in the neighborhood. If you experience package theft from your front entry or a mailbox break‑in/mail theft, here’s what to do, who to contact, and how to help prevent repeat incidents.

If a crime is in progress:

• Call 911 immediately. Do not confront suspects.

If you discover a package was stolen:

1. Document everything

• Note the time you last saw the package and when you discovered it missing.

• Save any packaging debris or damaged lock/latch. Take clear photos and, if you have cameras, save and back up relevant video clips.

• Write down details: suspect description, vehicle make/color, license plate (if available), and direction of travel.

2. File a police report with the Los Angeles Police Department (LAPD)

• If no one is in immediate danger, you can file online by clicking .

• You can also call the LAPD non‑emergency line: 877‑ASK‑LAPD (877‑275‑5273).

• Keep your report number. Police reports help LAPD track patterns and allocate resources.

• Notify the ���ߺ��� Senior Lead Officer. Contact Information located here.

3. Report the theft to the retailer and the carrier

• Retailers: Many will replace or refund stolen packages (Amazon, major retailers). Start with the seller’s “order help” page.

• Carriers: Report stolen-after-delivery packages to the carrier (UPS, FedEx, USPS). Some carriers require the sender to file the claim, so notify the seller promptly.

• Provide your police report number, photos, tracking numbers, and delivery confirmation.

4. Share information responsibly

• Let nearby neighbors know the date/time window and any suspect/vehicle description so they can check their cameras for any footage that might help.

• If you subscribe to a private patrol or alarm provider, notify them. ONA does not endorse any provider; residents choose their own services.

If your mailbox was broken into or mail was stolen:

1. Secure the area and document everything

• Do not touch damaged locks or pry marks until you’ve photographed them.

• Save video footage and list any sensitive items that may be missing (checks, credit/debit cards, driver’s license, financial statements, medications, tax documents).

2. File a police report with the Los Angeles Police Department (LAPD) and Notify the U.S. Postal Inspection Service

• File a police report with LAPD (online by clicking . or via 877‑ASK‑LAPD (877‑275‑5273)).

• Report mail theft to the U.S. Postal Inspection Service (USPIS), the federal agency that investigates mail crimes:

  • Online:

  • Phone: 877‑876‑2455 (say “Report”)

3. Notify the Post Office about your mailbox

• Contact your local Post Office to report a vandalized mailbox, request guidance on repairs or lock replacement, and ask about temporarily holding mail until repairs are complete.

• If you use a private curbside mailbox, you are generally responsible for repair or replacement. Choose a USPS‑approved locking mailbox and install according to USPS guidelines.

4. Protect against identity theft

• If sensitive information may be exposed, consider:

  • Placing a one‑year fraud alert with any one of the three credit bureaus (Experian, TransUnion, Equifax) or a credit freeze for stronger protection.

  • Contacting your bank/credit card issuers to monitor accounts or reissue cards and to stop payment on stolen checks.

  • Monitoring for new accounts or suspicious activity. If identity theft occurs, report at IdentityTheft.gov and follow the recovery plan.

Prevention tips for packages and mail

• Pick-up and delivery options

  • Schedule deliveries for when someone is home, ask for signature confirmation, or route to a staffed location (Amazon Locker, UPS Access Point, FedEx Office).

  • For travel, use or have a trusted neighbor collect packages and mail daily.

  • Sign up for to preview incoming mail and track packages.

• Physical security

  • Use a USPS‑approved locking mailbox and collect mail daily.

  • Install motion‑activated lighting and ensure cameras cover your mailbox, front walk, and delivery drop zone with clear daytime and nighttime views.

  • Clearly number your address so first responders and carriers can find you quickly.

• Digital and procedural habits

  • Turn on delivery notifications and adjust delivery instructions to a less visible spot.

  • Avoid leaving outgoing mail in an unsecured box; drop it at a Post Office or blue USPS collection box before the last pickup.

  • Limit sensitive items sent by mail when possible.

Key contacts and links

• Emergencies: 911

• LAPD non‑emergency: 877‑ASK‑LAPD (877‑275‑5273)

• LAPD online reporting:

• U.S. Postal Inspection Service (mail theft): or 877‑876‑2455

• USPS services: (Informed Delivery, Hold Mail, change of address, mailbox guidance)